LSOs all have their own unique corporate culture, which refers to a set of unwritten or informal rules that dictate how people in an organisation should behave in any given circumstances. These are rules are based on the beliefs, values, ideas and expectations shared by the members of the LSO. The corporate culture of an organisation has both observable and non-observable elements.
The official culture of an organisation is stated in their company motto or mission statement while the real culture reflects how things actually operate. Corporate Culture is loosely linked to Ethical Behaviour. The values carried out by an organisation’s culture set the scene for what is right and wrong at work.
Within an organisation it is the role of the managers to turn a negative corporate culture to a positive corporate culture. Managers should adopt strategies that will ensure a positive corporate culture is achieved by the organisation. Using strategies such as a suggestion box, staff building exercises and possibly a change in management styles have been previously used and successfully implemented within organisations to change the corporate culture.
Corporate Culture is based on the existence of four elements.
The values of an LSO are evident in their formal policies, customer relations, attitudes of management to staff and staff to management and the prevailing management style
Symbols can include events or objects that represent something the organisation views as important, the physical environment and the sponsorship and/or participation in certain types of events that is undertaken by the organisation.
The Rituals, Rites and Celebrations of an organisation are the routine behavioural patterns in an organisation’s everyday life. Examples of this include Communal morning tea, Regular social gatherings, Casual Friday and Birthday celebrations.
Heroes are the organisation’s successful employees who reflect its values and therefore, act as an example for others.
To determine and evaluate an organisation’s corporate culture the following indicators may be used.
Evaluating and determining the effectiveness and standard of an organisation’s corporate culture can be done using key performance indicators. The most relevant key performance indicators include:
The managers of LSOs have the role of ensuring their organisation has a positive corporate culture. This is due to the following benefits:
All organisations have a culture that is unique to them. Key points of difference of an organisation’s corporate culture may include:
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