Skills refer to the ability to do something well, that is gained through training or experience. Each manager has heir own skills set which they apply to their roles.
Communication Skills involves the process of creating and exchanging information between people that produces the required response and understanding.
There are two main types of communication, interpersonal and organisational. Interpersonal Communication involves sharing information and understanding between two people, a manager, a subordinate or a small group. Whereas Organisational Communication is the systems that are used to share information and understanding with many people. Communication can be non-verbal, oral, and written. The method of communication that is chosen depends on the audience.
Delegation is the passing of authority down the hierarchy to perform tasks or make decisions. The tasks typically suited to delegation include tasks that are part of a large project, repetitive and time consuming such as data collection and organizing. The tasks that are not suited to delegation include strategic planning, high-risk decisions and high cost decisions, which should be undertaken by top-level management.
For delegation to occur the manager must have the Authority specifically the power and status to pass commands down an organisation. The manager then passes on the Responsibility over the position or job requires you to perform a task to the employee that they are delegating to. The employee is then held accountable for the work, meaning the extent to which they are held answerable to superiors and/or managers.
The benefits of this process includes that:
Negotiation refers to the process by which one party seeks to obtain something it wants from another party. It is specifically the ability to resolve a dispute or to produce a satisfactory agreement on a course of action. The outcome of a negotiation should aim to satisfy both sides or parties of the negotiation.
Organisations function more effectively as team and it is therefore the skill of managers to ensure they can put together an effective team. A team leader should have leadership skills to direct teams.
Teamwork involves groups working together to complete a task. This requires workers to be multi-skilled and also allows for worker empowerment. Within teamwork it is essential that contribution and cooperation occur. Effective teams have high commitment levels, open communication and clear roles and trust established.
Problem Solving is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation. An important aspect of this skill is being able to determine when a problem should be given the manager and the organisation’s full attention.
Decision-Making is the process of identifying the options available and then choosing a specific course of action. Effective decision-making involves decisions being made within a particular time frame and manger being able to assess the risks related to the decision if it is implemented.
Time Management is the effective utilization of work time, which involves setting and prioritizing tasks, allocated time and avoiding time-wasting activities.
Stress refers to state of mental or emotional strain or tension typically resulting from demanding circumstances. Stress is considered to be a part of everyday life, it can help to achieve goals, effects health but also poses the risk of having a negative effect on performance. It is important that a manager is therefore able to use their skills of stress management to reduce the level of stress in either themselves or their subordinates.
Failing to manage stress in the organisation can result in increased staff absenteeism, diminished performance and negative attitude within the organisation.
Emotional Intelligence is a set of competencies that allow us to perceive, understand and regulate emotions in others and ourselves. Emotional Intelligence can be used to inspire and influence staff while overcoming conflict, creating a workplace where people respect each other and work well together.
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