Employee Expectations

Employee Expectations

Those who work for a Large-Scale Organisation have specific rights and responsibilities under their employment contracts, as well as additional expectations they have about their working conditions.

What Employees Expect from the Organisation include:

  • Honest and fair treatment
  • A clean and safe working environment, free of abuse, harassment and discrimination
  • Constructive feedback
  • Secure but flexible work arrangements
  • Opportunities for Training and Development
  • A sense of satisfaction
  • Correct Payment

What Organisations Expect from the Employees include:

  • Be punctual and committed to their job
  • Work cooperatively in teams
  • Provide excellent customer service
  • Act honestly and fairly
  • Follow reasonable requests
  • Complete projects on time

Employer of Choice

An organisation that meets all of its employee expectations is called an Employer of Choice. An employer of choice attracts, motivates and holds on to highly talented workers. Employees chose to work for the organisation rather than another, because of the conditions, rewards and opportunities it offers. It is therefore important for organisations to have good reputations, be aware of employee expectations and work towards meeting those expectations. An employer of choice will provide excellent and flexible conditions of employment, open communication, safe environment, job security, value diversity and promote work-life balance. The benefits to the organisation for acting as an employer of choice include a better reputation and lower staff turnover rates.

Examples of Employee Expectations

Conditions of Employment

Conditions of employment refers to what an employer has agreed to give the employee in return for the employee’s work. The basic conditions of employment include:

  • The number of hours an employees is expected to work
  • Annual leave entitlements & other entitlements, such as sick leave and long service leave.
  • Public holidays the employee may be entitled to
  • Other entitlements such as redundancy pay

An employer expects that their conditions of employment are upheld and to be appropriate.

Flexible Working Conditions

Flexible working conditions are conditions that allow employees to balance work and family responsibilities more effectively.

This can be achieved by:

  • Job sharing, which is allowing two employees to share the hours required for one job.
  • Work from home arrangements
  • Lengthening of shifts to 10 hours.

Employees desire that an organisation is understanding enough to offer them flexibility in their employment. 

Achieving a Work-Life Balance

A Work-Life Balance is about achieving the right amount of time for work and for personal life.

The benefits to an organisation that achieves a better work-life balance for employees include:

  • Improvements in attendance rates and reduced sick leave costs
  • Enhanced corporate image
  • A motivated workplace with enthusiastic employees
  • Increased employee productivity

An employee wants to work for an organisation in which they can do their job but also have a life outside of their job.

Occupational Health and Safety

Occupational health and safety refers to the responsibility the employer has to ensure the workplace is safe for employees and that steps are taken to minimize harm. Employees require a safe physical environment and also appropriate training regarding work safety. The major causes of injury in a work environment include mechanical failure, exposure to chemicals, falling, heat, radiation and electricity. When an Occupational Health and Safety issue arises it is essential for management to communicate clearly and immediately to minimize danger.

An organisation should ensure they are ensuring occupational health and safety as:

  • The organisation has a moral obligation to provide a safe environment for workers to keep them free from harm
  • Failing to do this can result to a high cost of work-related injuries
  • It could result in increased productivity from fewer accidents and interruptions.
  • Adequate OH&S procedures reduce costly legal action and avoids the damage to the reputation of the organisation in court.

Job Security

Job security is the belief that the employee will not lose their job. Employees need to feel some stability in the employment relationship. Job security allows employees to believe their efforts will be rewarded and this will create a supportive workplace culture. Job security or insecurity is determined by the likelihood of losing jobs by being made redundant or being dismissed. However a downturn in the economy may result in laying off workers resulting in job insecurity. Job insecurity results in a more formal employment relationships with a lack of trust and loyalty and could also lead to a negative impact on the health of workers due to stress.